Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the standard shipping timeframe for furniture items?
Most in-stock furniture items are processed within 2-3 business days and delivered within 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for an additional fee. This includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be returned in their original packaging and in unused condition to qualify for a full refund.
Are your materials sustainably sourced?
At Ascaso, we prioritize sustainability. Our wood products are FSC-certified, and we work exclusively with manufacturers who adhere to ethical labor and environmental standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm for larger purchases.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.