Returns & Exchanges
At Ascaso, we stand behind the craftsmanship of our home essentials and offer a 30-day return window to ensure your complete satisfaction. If your selection doesn't perfectly complement your living space, we are committed to making the return or exchange process seamless.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it to the exterior of your parcel, covering any previous delivery markings.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing